We want to give you the same level of service when you purchase from our website as you would receive in-store. From the initial purchase, our free 10 year guarantee, furniture care guides, through to any updates and delivery of your order.
We understand your furniture is a big investment, which is why we are committed to providing furniture to love and last.
We are so confident in the quality of our furniture that we offer a 10 year structural guarantee on upholstery, beds, dining and storage cabinets as standard. So you can enjoy your new furniture with that extra peace of mind.
How to keep your new furniture at its best...
Of course for that extra peace of mind you can invest in our Staingard’s 5 year protection plan. Staingard’s 5 year cover lets you relax and enjoy your new investment, with fabric cover any spills will be taken care of and if you purchase a leather sofa you will get the additional cover against rips, tears, burns or scratches.
Customer Service Department“The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail”.
If you experience any issues with your furniture that fall under our guarantee, please follow these steps to start the process:
Contact Information
For more information or assistance, please contact our customer service team at:
Lovely people and no hard sell
Lovely people and no hard sell. Have bought a number of items over the years. Always a good price.
Exceptional staff
Exceptional staff - helpful and accomodating both in store and delivery team. First rate vexperience...
Recliner Chair purchase
We recently visited the store to buy a recliner chair for my elderly mother. The service we receive...
Lovely experience
Lovely experience, no hard sell and friendly staff. Made a purchase and it was delivered on time. Qu...
Friendly
Friendly, knowledgeable and very helpful.
Great experience from start to...
Great experience from start to finish, lovely choice of furniture, Scott was really helpful & made p...
True 5 star
When we make the decision to purchase quality furniture we always turn to Annette Fine Furniture. Gr...
Always great customer service ...
Always great customer service from a great local business . Even better that they don’t charge deliv...
Great store
Just had a great experience with Gareth. Went Saturday just to look around for new sofa, was shown a...
Amazing customer service
Greeted with a smile . The staff were friendly polite happy to go the extra mile. Telephone calls we...
The helpfulness of Gareth & th...
The helpfulness of Gareth & the time he took to make sure everything was right. Thank you
On arrival we were greeted by ...
On arrival we were greeted by happy helpful staff. Once we had chosen our sofa everything was explai...
A quality Store.
A quality store selling quality goods. Friendly, knowledgeable staff who regularly keep in touch wit...
A Great Company
Great company, Harry was really helpful and gave good advice without rushing us into making our choi...
Great service as always from D...
Great service as always from Damian at Annetts. We would not go anywhere else to buy our furniture. ...
What a great find Annetts is a...
What a great find Annetts is a really good store with a feel of quality and care in what they provid...
You get a personal service fro...
You get a personal service from Annetts and feel an extended quality of the products through the car...
Great experience all round.
We are delighted with the quality of our new furniture and would highly recommend Annetts. The servi...
PERFECTION
From salesman in store, to phone updates and fantastic delivery team, nothing to fault.
Harry weaver was very helpful ...
Harry weaver was very helpful with us in getting the right items we needed. Would highly recommend h...
Totally happy with the excepti...
Totally happy with the exceptional service received from Annetts. Fantastic delivery service & a ple...
Shopped in Hereford branch tod...
Shopped in Hereford branch today, most successfully. Staff (Barrie Price) most gracious, helpful, in...
After several visits to the st...
After several visits to the store we finally made our choice. There was no pressure and the sales re...
Great all round service and up...
Great all round service and updates from Harry
Friendly and Helpful Service
Friendly and helpful service by Harry, who guided us through the wide range of beds and mattresses, ...
Lovely experience and great se...
Lovely experience, excellent selection of furniture & beds. We didn't expect to find a dining table ...
Annetts have a great variety o...
Thanks to help and advice from Gareth we found a perfect pair of two seater sofas. Lovely quality an...
The place to go for a new sofa...
Sourcing a new sofa and chair was a stress free experience at Annetts, expert advice and customer se...
Efficient service from all con...
Efficient service from all concerned and very pleased with the product we purchased
Excellent service from orderin...
Excellent service from ordering to delivery. Sofa is very good quality. All the staff in the store a...
