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Privacy Policy

This website is brought to you by Stokers Limited, company number 00307357 and whose registered office is at 277 Wennington Road, Southport, Mersyside, PR9 7TW (‘we’ or ‘us’). We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, we are the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

 

Personal data we may collect about you

We will obtain personal data about you (including but not limited to your name, address, contact information, interests, payment details, opinions) whenever you complete an online form.

For example, we will obtain your personal data when you (e.g. contact us for any reason, or purchase goods). We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing it for the purpose of carrying out our business activities for your benefit and for dealing with whatever business with you resulted in you providing the data to us.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.

 

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

to help us identify you and any accounts you hold with us;

administration;

research, statistical analysis and behavioural analysis;

customer profiling and analysing your preferences;

marketing (for further information see ‘Marketing and opting out’ below);

fraud prevention and detection;

billing and order fulfilment;

customising this website and its content to your particular preferences;

to notify you of any changes to this website or to our services which may affect you;

security vetting; and

improving our services.

 

Marketing and opting out

We may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, text message, email, fax or other means appropriate with information on (including but not limited to) products, services, promotions, special offers and charitable causeswhich may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further ‘Your rights’ below.

 

Disclosure of your personal data

We may disclose your personal data to:

our agents and service providers (e.g. providers of web hosting or maintenance services);

law enforcement agencies in connection with any investigation to help prevent unlawful activity;

our business partners in accordance with the ‘Marketing and opting out’ section above; and

any regulators within whose jurisdiction we operate from time to time.

 

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data.  Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

 

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention, compliance or charitable purposes.

 

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his or her personal or sensitive personal data for the purposes and reasons set out in this Policy; and

receive on his/her behalf any data protection notices.

 

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We may use cookies and other online tracking devices on this website to:

keep track of the details you have provided and take you through any process on the website;

recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time);

obtain information about your preferences, online movements and use of the internet;

carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor requirements and interests;

target our marketing campaignsand those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and

make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

There is a notice on our home page which describes how we use cookies and which also provides a link to our Privacy Policy. If you use this website after this notification has been displayed to you we will assume that you consent to our use of cookies for the purposes described in this Privacy Policy.

 

Third-party cookies

We may work with third-party suppliers who may also set cookies on our website, for example Facebook, Twitter and Youtube. Third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. 

 

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or  HYPERLINK "http://www.allaboutcookies.org" www.allaboutcookies.org.

 

Transfers of data out of the EEA

We may need to transfer your personal data to countries located outside the European Economic Area for the purposes of furthering our business activities for your benefit or administration of our business or our relationships with third parties. Any transfer of your data will be subject to an appropriate contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

 

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to your personal data which we process. If you wish to exercise this right you should:

put your request in writing;

include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);

attach a cheque in the amount of £10 made payable to Stokers Limited; and

specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

put your request in writing;

provide us with enough information to identify you (e.g. account/order number, username, registration details); and

specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

put your request in writing (an email sent to  HYPERLINK "mailto:[email protected]" [email protected] with a header that says ‘Unsubscribe’ is acceptable);

provide us with enough information to identify you (e.g. account/order number, username, registration details);

if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to.

 

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to  HYPERLINK "mailto:[email protected]" [email protected] or you can write to us at 277 Wennington Road Southport PR9 7TW or call us on 01704 500028. Our registered office is at the address first set out above.

We may change this Policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.